Receptionist

Job Description

Confetti Institute of Creative Technologies (CICT) is a forward thinking centre of learning. Recognised for the high standards of our teaching and support, as well as our enviable industry connections, we provide a vibrant and professional learning environment for over 2000 further and higher education students studying for careers in the creative industries. CICT is part of the Confetti Media Group, which is owned by Nottingham Trent University increasing the opportunities for growth and success over the coming years.

We are looking for Receptionists to join out Front of House team.

To manage the reception desk at one of a variety of locations across the city campus. Ensuring that reception runs smoothly by attending to the needs of students, guests and staff in a professional manner.

Duties Include

• Replying to all enquiries, whether in person or via post/email, promptly and efficiently.
• Welcome all students, visitors, staff and tenants to the building, providing excellent customer service and complying with access and security procedures.
• Answer all incoming calls including transferring or taking messages.
• Deal with all student, staff, tenant and visitors queries and emails, providing information and signposting as necessary. Email or post out information as required.
• Check, issue and set up student passes, spare staff passes and visitor access passes.
• General reception admin tasks including; processing incoming and outgoing post and emails, logging student absence reporting, coordinating of ticketed events, taking payments.
• Maintain reception area to a high standard, ensuring all deliveries are signed for and removed from reception promptly and the area is kept clean and tidy at all times.
• Monitor all access to the building to ensure no unauthorised use of facilities and no unauthorised persons gain access.
• Adhering to procedures for wearing lanyards.
• Assist with Student Services team duties including calls/texts and administration support.
• Be an initial point of contact for Student Services queries with the ability to give advice and support in most scenarios.
• Reproduction services, photocopying, printing and scanning.
• Main point of contact for first aid and security incidents.
• Point of contact for alarms for disabled toilets and instigate helpand support.
• Reporting building faults as per internal procedures.
• Lost property management.
• Any other duties as deemed necessary to fulfil the post.
  
  

We have part time and zero hour contracts available, please highlight your prefered contract type on your application.

Confetti is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The post is subject to an Enhanced Disclosure application to the Disclosure & Barring Service.

We may undertake online research of candidates in our pre-employment checks, in line with the KCSIE guidance.

We’re proud to be a progressive employer that champions opportunity and diversity in all aspects of our work, and we’re committed to equality for all. We warmly welcome applications from people who reflect our diverse community and are committed to providing flexible working opportunities across the organisation.

For more information on Confetti Media Group and our recruitment process, please visit our careers portal.