Head of Venue Operations

An exciting opportunity has arisen for an experienced and innovative individual to join the Operations Department at Norwich City Football Club in the role of Head of Venue Operations. The role will be responsible for the delivery of all venue operations, including both matchday and non-matchday events, promoting a customer service culture across all operational staff, and leading on strategic planning and fan engagement activities. The successful candidate will have experience in managing large-scale, publicly attended events, alongside a strong customer service skillset. The ideal candidate should also be comfortable managing a multi-functional team.

Key tasks/responsibilities include, but are not limited to:

• Oversee the delivery of all stadium events
• Ensure adequate staffing levels for all events, with the support of the Operations Coordinator and wider Operations team
• Promote a customer service culture, and oversee training for delivery staff
• Be a designated point of contact for the Safety Advisory Group (SAG), and the Sports Ground Safety Authority (SGSA)
• Oversee the Club’s disabled fan liaison function
• Lead and participate in all strategic matchday planning
• Working alongside the Head of Supporter Engagement, lead on supporter engagement activities
• Ensure compliance with operational legislative requirements, and that certifications are up to date and recorded appropriately
• Identify opportunities to maximise revenue streams for the organisation, managing tenants leasing or renting office space at Carrow Road
• Ensure all efficient controls are in place to manage departmental budgets, costs, and procurement
• Undertake a review of all policies owned by the Operations Department, and work with HR to finalise them to ensure they are compliant
• Review Club wide Health and Safety training, working with HR and the Executive Committee to fill any gaps
• To act in a manner that supports the Club’s Values of Growth, Integrity, Belonging, Resilience, Pride and Commitment
  
  

Don’t miss out on this fantastic opportunity to join the Canaries, click ‘Apply’ now to become our Head of Venue Operations!

Closing date: Friday 19 July 2024

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.