College Admissions Registrar

Job Summary

An exciting opportunity has arisen to start a career with St Giles International, one of the market leaders in the English as a Foreign Language (EFL) training field - a vibrant industry contributing £1.2 billion to the UK economy alone.

As a General Admissions Registrar, you will act as the first point of contact for Overseas Partners and direct students, providing information regarding all centres within the St Giles International group (including our UK and Canadian year-round centres and our Junior & Family centres), process enrolments and take any additional steps to increase the likelihood of conversions from enquiries to bookings.

Type of Applicant Sought

Essentials

A minimum of 3 A-Levels or equivalent

Enthusiasm for the company and industry

High standards of spoken and written English (B2 on CEFR scale or similar)

High standard of numeracy and literacy

Excellent organisation skills meticulous and well-organised with a proven ability to multitask

Hardworking with an excellent work ethic, the ability to prioritise work, to meet deadlines and to work as part of a team

Good interpersonal skills

Good ICT skills (familiar with Microsoft Office and be able to quickly learn how to use new software)

Willingness to learn, able to take criticism and be self-critical

Permission to work in the UK

Desirables

Foreign languages

Knowledge of foreign cultures

Job Details

Within the role, there will be a varied mixture of direct instruction, independent work, project work, supervised work and team work. The job demands outstanding customer service skills. You will be required to report to, update and consult the GA Supervisor regularly. You will be expected to compose your own correspondence on a daily basis, and we will encourage increased ownership of customer enquiries as you progress with us.

Your Responsibilities

To carry out the non-exhaustive list of tasks below:

Act as the first point of contact for Overseas Partners and students, providing information about all schools in the UK and Canada via incoming calls, emails and other communication channels

Manage, respond and follow up by text and online chat enquires

Process both simple & complex enrolments which would include bookings for services such as tuition, transfers, accommodation, and insurance which are sent through from Overseas Partners

Process changes to enrolments, including amending invoices and issuing refunds which are sent through Overseas Partners

To operate and maintain the schools Customer Management System (CMS)

Liaise with Principals, Accommodation Heads and Academic Management at individual centres regarding availability, special requests, etc.

Liaise with the Marketing Department, the Sales Department and other personnel at Head Office on a wide range of different requests

Take any additional useful actions to increase the likelihood of conversions from enquiries to bookings

Maintain good relationships with both direct students and Overseas Partners, offering quick support & assistance

Consistently deliver outstanding customer service

Keep the Group Admissions Supervisor, the Principals and Senior Head Office Staff informed of all important matters