Associate Manager - Learning & Development

Key job responsibilities:

• Design and develop learning solutions and programs applying adult learning principles and deploy various learning models.
• Instructional design experience to create learning content that best fits the needs of the learner and business.
• Employ project management skills and tools to manage multiple medium to large scale projects from analysis through delivery concurrently.
• Conduct analysis to identify key knowledge/skills to target in the curriculum and perform post implementation evaluation on key performance and business metrics.
• Collaborate effectively with business teams; Training Delivery, Operations, Quality, and Compliance, to identify knowledge gaps, and develop technical and non-technical training training initiatives.
• Ability to deliver Product, Process & Skill Based Training (Soft Skills).
• Manage and execute curriculum maintenance review and implementation cycles.
• Collaborate with central design professionals to develop learner engagement strategies, evaluation plans, and process improvement initiatives.
• Facilitate skills training for the Razorpay X team in India to improve their voice and written communication
• Drive initiatives and programs to continuously improve the communication & other soft skills of the Razorpay X & Capital Teams
• Examine data to identify the ongoing learning needs of X & Capital teams.
• Design, build, and audit training content, using data to determine effectiveness.
• Design strong branding and marketing communication for all flagship L&D initiatives for seamless adoption.

Basic Qualifications:

• 5 Years of experience in the learning & development domain
• Experience in Instructional Design.
• Experience in deploying learning content in LMS.
• Experience in requirement gathering and ability to write clear and detailed requirement document.
• Proven work experience in the areas of management and leadership development, organization development, group facilitation, training and training design, including experience in a Leadership Development Business Partner role.
• Demonstrate experience in influencing senior leaders/stakeholders.
• Demonstrate program management skills, including managing details, and keeping multiple tasks/projects on track.
• Advanced analytical skills and experience using and presenting data to make decisions.

Preferred Qualifications

• Proven advanced instructional design skills, including evaluation methodologies; experience with global design.
• Master’s Degree in a related discipline.
• Certified executive coaching experience.
• International assignment; experience working in a different country.
• Cross functional experience in an area outside of training and development.
• Experience working in a customer centric environment.