Account Manager

Overview:

Air Doctor is recruiting an Account Manager to join our company!

We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.

Responsibilities:

-Serve as the main point of contact for assigned accounts, fostering strong relationships.

-Ensure seamless communication between clients and internal business units.

-Onboard new customers: taking an active part in Onboarding new partners with the Sale team.

-Collaborate with internal teams to ensure the company delivers as per agreed Key Performance Indicators (KPIs).

-Generate, deliver, monitor, and track monthly KPIs, provide regular reports and updates, and discuss necessary action plans with partners considering achieved results.

-Act as a proactive problem solver, ensuring client interaction satisfaction.

-Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Requirements and skills:

Previous experience in a client-facing role is mandatory, at least 1-2 years.

**Advantage for companies from Tech. Product companies.

Excellent verbal and written communication abilities to engage effectively with clients and internal teams.

Strong ability to manage multiple tasks, prioritize effectively, and meet deadlines.

Attention to Detail: Meticulous in handling sensitive data and information in order to achieve accurate analysis.

Problem-Solving Ability: Proactive in addressing client inquiries and resolving issues promptly.

Language – Fluent in English, Additional languages- an advantage

Experience in the Asian market - a significant advantage