Phil S
The app is not what it was. Frequently fails to connect with the lock, notifications are not coming through, auto unlock barely works and the lock reports as locked when it is jammed. With regards to latter, the lock knows it's jammed because it reports as such, but then decides it's locked, incorrectly and for no discernable reason. This has been my experience with a 2.0 and a 4 Pro and on two different mobile devices during that timeframe. I'm not sure what you've done, but youve broken it.
Nuki Home Solutions GmbH
October 9, 2024
Thank you for your valuable feedback. We are sorry that you have observed a degradation of the app and would be glad if you could provide us more insights on it. Could you contact our support through your Nuki app lateral menu? We will happily have a look into the issue and will do our best to provide a solution. Nuki Team.
Juan David B
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App is not good anymore. A bug was introduced lately. When opening the app it takes up to 1 minute to see the status of the lock. During that time, the lock cannot be operated. Previous review:"Very good app... Just one feature I wish it had: an Android Auto version. That way I could open the door from the car when Im driving or arriving home."
1 person found this review helpful
Nuki Home Solutions GmbH
September 26, 2024
Thank you for your feedback! We are sorry to read that you're experiencing issues with the last app update. Please contact our support through your Nuki app - lateral menu 'Help'. We will gladly investigate further what might cause the connection delays. Nuki Team.
Kris Barl0w
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Brilliant piece of kit. Wouldn't be with out it. Would buy again. Use it for a holiday cottage and to allow guests short term access. Easy to issue time bound key, easy to open remotely, easy to see when guests arrive/leave. Used it now for two years plus. On the app it regularly shows lock as off line so I have to close app and open again and it is fine. I find this annoying. Don't know if this is the phone (Moto g9), my network at either end (virgin/talltalk), the app or the equipment.
1 person found this review helpful