C y
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Useless app. Can't do much except check account balance. The TT menu just don't work. After approval the application just got stuck there. Checking back, the app asked for approval again. Did the process so many times and still don't work. The person who designed it did not check if it's working. DBS App always loose out to competitors. Must have hire cheap IT engineers.
DBS Bank Ltd
September 2, 2024
Dear C y, we apologise for the inconvenience you have experienced using our DBS IDEAL Mobile app. You can contact DBS BusinessCare Hotline for us to look into this.
A Google user
Having come from the iOS version, which was usable, the Android version is a nightmare to use. - the app repeatedly asks to register as a token, when I had already done so.. - if you don't log out of the app, and subsequently come back to it, the app asks you if you want to register as a new user.. I'm pretty sure I'm just a tap away from resetting the whole account accidentally.. - logging out is a pain..because of the feedback screen.. the X at the corner is not sensitive..
8 people found this review helpful
DBS Bank Ltd
December 23, 2019
Dear Lingshen Chen, We apologise for the inconvenience you have experienced. Please contact DBS BusinessCare Hotline if you still encounter the issue.
Colin Soh
An unnecessary update that takes us back 3 steps! Basically cut/copy/paste the desktop UI? A mobile app shld be fast easy and to the point! I log in to check payments, make payments and transfers...so many steps to click now to get to what i want! Latest transactions are now 3 clicks away instead of in my face when i logged in, unlike the last version. If i have the time to scroll thru all this, all i need is be in my office and on my laptop. Not on a mobile phone app.
34 people found this review helpful
DBS Bank Ltd
December 31, 2020
Thank you for sharing your feedback with us, Colin Soh. Your feedback on the IDEAL Mobile app is currently being reviewed by our product team.
If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.